Terms of sale

1. About us

Aftercare Team Limited is registered in England and Wales under company number 14061735. Our registered office is Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. Contact us at hello@aftercareteam.co.uk or 0333 090 8866.

2. Your order

When you place an order, you are offering to buy the products shown in your basket. An order is accepted when we confirm acceptance or dispatch the products, whichever occurs first. We may contact you if we cannot accept an order, for example because a product is unavailable, payment has not been authorised, information is missing, or there is an obvious pricing error.

3. Prices and payment

Prices are shown in pounds sterling. Delivery charges are shown separately before payment. Payment is taken through the payment method offered at checkout. We do not receive your full card details from the payment provider.

Standard purchased NFC products are sold outright. Buying a product does not start a subscription. New standard Google review products do not require ongoing Aftercare Team redirect hosting and have no annual ACT hosting or renewal charge. Any optional Review Starter service is agreed separately.

4. Programming information

You are responsible for supplying the correct business and destination information. We programme new standard Google review products directly to the Google review URL agreed with you and test the programmed destination before dispatch or handover. If details are incomplete or appear incorrect, we may pause the order and contact you. Please tell us promptly if you notice an error. Existing products are not reprogrammed by this change. Social products use their agreed destination.

5. Products and compatibility

Product images and illustrations are for general guidance. All stated product dimensions are approximate. Minor variations in colour, finish and dimensions may occur. NFC functionality depends on a compatible, enabled device and its settings. We test products before dispatch, but cannot guarantee compatibility with every device or changes made by third-party services such as Google.

You own the purchased physical product once it has been paid for and supplied. A direct Google product does not rely on an Aftercare Team redirect. Google controls its own review pages, profiles and features; we do not guarantee that a particular external URL or function will remain available permanently. Later destination changes may need access to the physical NFC tag, where rewriting is possible, and a replacement printed QR code where applicable. Any additional work and charge will be agreed before proceeding. This does not limit rights concerning faulty, misdescribed or incorrectly supplied products.

6. Complimentary review performance report

Where offered and accepted for a Google review product purchase, we provide one complimentary report for the agreed Google Business Profile after the initial 30-day measurement period. It compares available review counts, displayed ratings and relevant verified feedback. It does not include NFC tap tracking or prove that the product caused review changes. Missing or incomplete information is identified. Collection and preparation take place after the period; an optional discussion can be arranged in person, by telephone or online at mutual convenience. No exact day-30 visit, completion date or follow-up deadline is guaranteed. The report is not conditional on buying Review Starter and is not a free period of review management. Review Starter is optional at £79/month for one profile and starts only by separate agreement. We do not guarantee additional reviews, improved ratings or sales.

These purchased-product provisions do not change the separate application-based Free Stand Trial Terms or existing individually agreed arrangements.

7. Delivery

We currently deliver within the United Kingdom. Dispatch estimates are targets and are not guaranteed. Please see our delivery and returns information for current charges, dispatch aims and what to do if a delivery is delayed.

8. Cancellation and returns

Products programmed or made to your specification may be excluded from the consumer change-of-mind cancellation right once personalisation has begun. This does not affect legal rights where products are faulty, damaged, misdescribed or not supplied with reasonable care. Full details are in our delivery and returns information.

9. Our responsibility

Nothing in these terms excludes liability that cannot lawfully be excluded. If you are a consumer, we are responsible for foreseeable loss caused by our breach. If you are a business customer, we are not responsible for indirect or consequential loss, loss of profit, business, revenue, goodwill or anticipated savings. Our total liability to a business customer relating to an order will not exceed the amount paid for that order, except where the law does not permit that limit.

10. General

If part of these terms is unenforceable, the remaining parts continue to apply. A delay in enforcing a right does not waive it. These terms are governed by English law. Consumers may bring proceedings in the courts available to them under applicable law; business customers agree that the courts of England and Wales have exclusive jurisdiction.

11. Your statutory rights

If you are buying as a consumer, these terms do not reduce rights given to you by law. You can obtain information about consumer rights from Citizens Advice.